Shipping and Returns

Shipping Policy

We will ship to any address except P.O Boxes and APO/FPO military addresses as a signature is required at the time of delivery. We can ship your order using Post Office Air Mail or FedEx.
 
For International Customers, many countries will require additional taxes and/or duties based on the customer value of your shipment of which are responsible by customers. Please contact your country's customs office for specific details.

An email notification will be sent to you once the order is confirmed. We will also contact you by phone to confirm the delivery arrangement.

RMA Policy

No matter the reason for you to send back defective items to us, please contact AltusLumen at sales@altuslumen.com to get RMA number. All RMA's must be pre-authorized by AltusLumen and accompanied by a corresponding RMA number and completed RMA form. AltusLumen will not repair your product if customer send the product without prior authorization. Instructions given by customer service regarding your RMA must be closely followed to ensure we receive your package and know what it is when it gets here. All initial shipment cost of returned units should be at your expense.

Duration of Warranty

If you have purchased an item that is defective, please submit your repair of Merchandise Request to sales@AltusLumen.com to get RMA no.

After receiving your defective product, we will send you a mail to confirm and ship a new one in few days. In case of any queries, you can contact sales@AltusLumen.com

Out of Warranty

Should the returned unit is out of our warranty period or conditions and wish to get repaired. You are responsible for shipping the return to us and for the shipping cost to send it back to you. If we incur any costs upon delivery, they will be charged to you as well.

Upon receipt of the item we will examine the problem and determine what repairs are needed. At that point we will contact you by telephone or email to let you know what the approximate repair charges will be. If you approve of the charges we will go ahead and repair the problem and create a new order with the new fee.